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Terms and Conditions

Website Terms and Conditions

All advertised products may not be in stock at the time of ordering and in the event that this occurs we will endeavour to obtain the advertised product from the supplier.

Accessories shown in some photographs are not included in the price unless specifically stated.

All pictures are for illustration purposes only & may not represent the actual artice - product variations may allow for generic picture use.

An additional charge for delivery in some country areas and on major appliances may apply. Call 1300 664 114 to confirm delivery cost.

Pictures on TV screens are simulated and products displayed on this website are for illustration purposes only.

Savings are off our previously advertised or normal prices.

All bonus offers are by redemption unless otherwise stated. We reserve the right to correct errors. Offers are not available to commercial customers or trade sales.

Faulty Goods

All goods sold by A. Cummings & Co, come with a manufacturers warranty/guarantee and are covered by the Australian Consumer Laws which A Cummings & Co will abide by.

Customers when buying a product are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

Customers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Customers are entitled to a credit or refund when goods fail to perform the task(s) for which there were meant to do.

Transaction Cancellation

In the event of a Transaction being Cancellation the customer need to notify A Cummings & Co via email or phone prior to 10am each day as the item(s) are dispatched at this time.

At this time are fund will be issued by A Cummings & Co or PayPal. Refunds will normally be processed within fourteen (14) days.

Returns

In the event that you received incorrect goods you are to notify us immediately, and return the item within fourteen (14) days. We shall pay for the return delivery costs as a result of our error.

You should expect to receive your refund within fourteen (14) days after we receive the goods. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your returned item, time to process your return and the time it takes your bank to process our refund request.

If you need to return an item, simply send us an email with the order number and we will advise the process to return/exchange your purchase. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Delivery

Deliveries shall be made to the address specified by you when ordering your goods. We will endeavour to do our best to deliver your goods to you on your requested date of delivery. We will contact you as soon as possible after the order has been processed to confirm a delivery date. If you request multiple delivery dates for an order you will be charged an additional delivery fee each time.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the delivery options you choose. Depending on the delivery provider you choose, delivery date estimates may appear on the delivery quotes page.

Please note that the delivery rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the delivery companies we use, all weights will be rounded up to the next full kilo.

If for any reason we cannot deliver your full order on the designated day you will not be charged for additional delivery.

If you wish to change the delivery date we require no less than 48 hour’s notice prior to delivery.

If you are not at home for your requested delivery date you may receive an additional charge.

Note: There are restrictions on some products, and some products cannot be shipped to international destinations.

Goods Damaged in Transit

We recommend you thoroughly inspect your goods for any damage at the time of delivery and notify the delivery team of any damage at the time of delivery. Further, if you notice any damage to your goods you are to contact us within 24 hours on 1300 664 114.

If any goods arrive damaged we will arrange to have the damaged item/s returned to the A Cummings & Co, and either replace the product or offer you a full refund. Damaged goods must be returned to A Cummings & Co in the condition received by you with all original packaging.

Evidence of damage will be required such as photographs etc. We are unable to accept the return of any goods that have been installed, attempted to install or have used. It is your responsibility to ensure the goods are adequately packaged to ensure that no further damage occurs during return.

You should expect to receive your refund within fourteen (14) after we receive the goods. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return item, time to process your return and the time it takes your bank to process our refund request.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Warranty Claims

Please sure to keep your Tax Invoice as proof of purchase, in the event that you misplace your Tax Invoice contact 1300 664 114 to confirm date of purchase and a duplicate copy of your Tax Invoice will be posted to you.

For assistance with a manufacturers warranty claim, please contact the manufactures Customer Care/Service number, which are contained in the manufacturer’s warranty and instructions booklets.

More information is available on the manufacturer’s website.

All items sold are covered by a minimum 12 months manufacturer’s warranty.

Pricing

  • We shall endeavour to display products at a competitive price (GST included on all goods
  • We reserve the right to modify prices and information published on our website at any time
  • We reserve the right to refuse any offer which may contain errors and omissions from our website including pricing or incorrect information

Availability of Goods

  • Products listed on the website may change from time to time and without notice
  • Customers will be notified if any item/s are on backorder and will be given an ETA

Refunds

Refunds will be issued by A Cummings & Co or PayPal. Refunds will normally be processed within fourteen (14) days after we receive the items.

If an incorrect or faulty item is received, please call 1300 664 114 during normal business hours, Monday to Friday 8.30am - 5.00pm.

Without a copy of your receipt, a return or warranty claim on your purchase will not be possible, so it is important that retain your original receipt issued by A Cummings & Co.

A Cummings & Co will provide customers with our Reply Paid details (if applicable) or Transport Company detail to ensure faulty item(s) are returned without any additional delivery costs. However, A Cummings & Co will not accept responsibility for additional charges are incurred for postage charges if Reply Paid details or the designated Transport Company are not used.

It is recommended (at the customer’s expense) that returned items in conjunction which our Reply Paid details are sent back as registered mail. Items which come back with Reply Paid cannot be tracked, and therefore if they are lost in transit, A Cummings & Co will assume that the item(s) have not been returned.

No responsibility will be accepted for any associated charges that you may have if your faulty item's original packaging is discarded or destroyed. Please keep all original packaging intact in case the item may need to be returned.

Please allow up to 14 days turnaround for faulty items to be changed over, and re-delivered. A Cummings & Co cannot send out replacement goods until the faulty item has been received.

Goods which are returned that are not deemed faulty will be returned to the customer.

Please note that you are not covered for any damage caused to your product through incorrect usage contrary to manufacturer instructions, negligence, or accidental breakage.

Refunds which are issued on faulty goods may take up to 5 working days to process and/or show up on your statement.

We accept no responsibility for late delivery of items by Australia Post. This does not entitle you to a cancellation or refund of the order.

Refunds are only applicable to purchases made from A Cummings &Co.

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection, wrong colour or simply found the item cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

A Cummings & Co has a generous Refund Policy and will endeavour to assist the customer’s requirements at all times and if possible.

Consumer Guarantees

Under the Competition and Consumer Act 2010 and under other consumer laws applying in each State and Territory, you have the right to have goods replaced, repaired or to receive a refund where:

  • the goods are faulty;
  • the goods are wrongly described;
  • the goods are different from a sample shown to you;

These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by a manufacturer.

Any delivery costs to return the original product to A Cummings & Co will be at the cost of A Cummings & Co, and where A Cummings & Co considers the goods to have breached a consumer guarantee. If on examination of goods returned to A Cummings & Co are found to not be in breach of the consumer guarantees, A Cummings & Co may charge you a fee for examining the goods, and any cost to return the goods to you.

Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not your fault.

Consumer Guarantees do not apply where in A Cummings & Co’s reasonable opinion the goods became unacceptable due to fair wear and tear, or the customer’s misuse, failure to use the goods in accordance with manufacturer's instructions, or failure to take reasonable care.

Contact

Where you have an issue relating to your order (please have your order number at hand), contact us immediately on 1300 664 114 so that we may resolve this matter as quickly as possible.

Privacy Policy

Personal Information
At www.acummings.com.au (A Cummings & Co) we are committed to ensuring the confidentiality and security of the information youprovide to us. To comply with legal requirements and to run our business effectively, from time to time it isnecessary for us to collect certain personal information. This may include information such as people’s names,addresses and contact details.

Additional information may be required depending on the nature of your dealings with http://www.acummings.com.au we may also hold information relating to the contents of your shopping cart, and previous orders placed. You may also be required to supply details of other individuals when you purchase goods to be delivered to persons other than yourself.

This Privacy Policy explains how we manage your personal information inaccordance with the National Privacy Principles in the Privacy Act 1988 (Cth).

Collection Of Your Personal Information
We may collect your personal information directly from you or when you deal with us by telephone, letter or email;when you visit and interact with the Retravision website; or from other sources. If you choose not to provide us with your personal information,we may not be able to contract with you or provide you with the service, product or information you require.

When you visit www.acummings.com.au, statistical information is collected in relation to your online browsingexperience, but your personal details remain anonymous and we do not trace the source back to you. Any personal information collected online through the ‘Contact Us’ online form is governed by this Privacy Policy. You should make your ownenquiries as to the privacy policies of these third parties. We are not responsible for information on, or the privacypractices of, such websites.
We collect your personal information in various ways;

  • Directly from you, upon registering as a customer on www.acummings.com.au
  • From sources available to the general public.
  • When you call our customer service.
  • When legally required to do so.

Use Your Personal Information
The information you provide will only be used for the purpose for which it was intended, unless you have consented to the information being used for a secondary purpose, or as part of the normal operations of www.acummings.com.au. We may include your personal information in a database compiled by us for use in direct marketing by us. If you do not wish to receive marketing material from us, or would like to know more about how the information you are providing will be used, please contact us at tweed@acummings.com.au.
Assist with registration to www.acummings.com.au

  • Fulfilling orders and delivering goods.
  • To inform you of the status of your order.
  • To inform you of new products and promotions.
  • When registering with us, you have the option to subscribe to our newsletter which may include the following forms of communications: Email, Phone, SMS or Mail.
  • You are able to unsubscribe from our newsletter/communications by logging into your account and un-ticking the Newsletter option, or by contacting us.

Disclose Your Personal Information
The information you provide may be disclosed within A Cummings & Co and to persons who have a contractual arrangement with us, including employees, suppliers, contractors, agents, lenders, solicitors, accountants, insurers, warranty providers and other individuals or companies who assist us in providing services or products or who perform other functions on our behalf (for example any third party assisting with mail outs, customer enquiries and product orders, deliveries, repairs and warranties). Information will not be disclosed beyond this group of people unless you have provided written authorisation that we may do so, or unless required or authorised by law.
We will only disclose your personal information to a third party when we;

  • Use courier/freight services to deliver your goods.
  • Charge your credit card via our secure merchant account.
  • Organise installation or repairs with third party suppliers or manufacturers.

Accessing Your Personal Information
We will take reasonable steps to ensure that the information we hold about you is accurate, complete and up to date and ask that you let us know if you believe the information to be otherwise. You can request details of any personal information we hold about you and advise us if it is inaccurate, incomplete or out of date.

You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that who we are, how we use and disclose their information, and that they can gain access to that information.

You have the right to access your own personal information, if you would like to do so, please send us
a request in writing. Should you have any questions about our Privacy Policy, please contact us at: tweed@acummings.com.au

Security
A Cummings & Co takes all reasonable security measures to protect personal information from loss, destruction,misuse, modification or disclosure. Access to your personal information is limited to those who specifically need itto conduct their responsibilities but, as far as permissible under law, A Cummings & Co accepts no responsibility for the unauthorised use of personal information held by it. The personal information will be destroyed when it is no longer useful or it is unreliable and cannot be corrected.

In this Policy, www.acummings.com.au means ANOPA (Ballina) Pty Ltd ACN: 001 375 211, Trading as A Cummings & Co, ABN: 32 365 577 355.